FAQ

What’s up with shipping?

FREE U.S. SHIPPING!

We offer FREE standard shipping worldwide on all U.S. orders. It will take 1-2 business days to process your order. We ship Monday through Friday (excluding holidays) from our warehouse in New York. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships.

*NEW YORK STATE SALES TAXES

Please note that Worldgirls charges state sales taxes on orders to New York at the rate applicable for the county of the purchaser, as our shipping facility is located in New York. These collected taxes are mandated by the local state governments and Worldgirls in no way benefits from this and directly pays this amount collected to the state.

YES, WE DO SHIP WORLDWIDE!

Costs vary by country.  If you do not see your country listed at checkout, get in touch with us at info@ecworldgirls.com with the Subject "Don't See My Country" to receive information on shipping options and rates.

TAXES & DUTIES

Unfortunately, our prices don't include local taxes and duties. Please make sure you consider all fees, because once your order arrives you'll be required to pay all taxes, duties, etc. (we won't be able to refund you if you change your mind).

 

How can I pay for my Worldgirls products?

We accept all major credit cards. Visa, Mastercard, American Express, and Discover. Enjoy!

 

Can I return or exchange my Worldgirls products?

Please send all returns to address below:

Ruby Has Fulfillment

5 Inez Drive

Bay Shore, NY 11706

Please note: Full refund only if doll is fully in tact and has not been taken out of the package.

Full refund and/or exchange for wrong or broken items.

 

Are Worldgirls dolls safe?

Safety and quality are extremely important to us. Our 18-inch vinyl dolls have gone through extensive testing, meaning, every single item has been individually tested to meet all U.S. ASTM safety requirements for children ages 6 and up. We work closely with a trusted, high-quality manufacturer in China to ensure your Worldgirls dolls are perfect for play.

 

Can I recycle Worldgirls packaging?

Yes! The actual doll box packaging is 100% recyclable. The box cover is a PET (polyethylene terephthalate) plastic, which can be recycled, and the bottom of the box is cardboard. You can also reuse the doll box to keep your doll safe, store knick-knacks, decorate your room, and more. Have fun with it!

 

Where can I buy Worldgirls dolls and products?

Worldgirls dolls and products are sold only through our website to ensure tippy-top-notch quality and presentation.

 

When will Warrior & Healer be here?

We’re working hard on it! Sign up here and be the first to know their exact time of arrival.

 

How can I get in touch with my Worldgirls?

As a member of the Worldgirls community, your feedback is important to us. Fill out our contact form here, or email us at info@ecworldgirls.com, and we'll get back to you in a flash!